Mira IVR

Mira Ivr is a voice and video response system used by telecom operators or enterprises in order to provide speech based information and services to customers via telephone and voip client. Mira Ivr may retrieve information from a local or a remote database and play this information to callers as voice and video streams. Similarly, a query on a database may be executed related to the caller's request. Navigation through the Mira Ivr menu can be performed either by touch tones or recognition of the predetermined words with the integration of voice recognition technology (ASR).

Mira can be directly connected to analog, isdn bri and pri, r1 & r2 cas, ss7 and ip (sip / h323 / h263 / h264) networks directly. Communication with host systems, database interface, call flow, call routing, conference call, screen pop-up support, system language and other features can be implemented according to customer requirements using the graphical service creation tool Miracle, below.

Mira can be directly connected to analog, isdn bri and pri, r1 & r2 cas and ss7 networks directly. Communication with host systems, database interface, call flow, call routing, conference call, screen pop-up support, system language and other features can be implemented according to customer requirements using the graphical service creation tool Miracle, below.

Music and video advertisement announcements can be played during hold or greeting stages. Most of the databases can be interfaced. Touch tones and voice commands can be detected while a prompt is being played. Text based information retrieved from the database, such as names, addresses and short messages (SMS), can be converted to voice or video messages with the integration of voice synthesis technology (Text to Speech - TTS). The call flow of the Mira Ivr can be changed by users using a graphic interface. Mira Ivr supports both one-way and two-way conferences, which allow implementation of voice and video chat services.

Mira Ivr can be easily converged with contact centers via CTI technology. Personal information of the caller, such as name, address, outstanding debt, etc., can be displayed on the routed agent's screen with screen pop-up support. Mira Ivr can also transmit requested information via fax, e-mail, short message (SMS) in addition to telephone line.